Questions or comments? Get in touch and we'll be happy to help.
FAQs
Can I customize a hamper or combo?
Absolutely! Many of our products allow personalization like name tags, photo frames, and more. For specific customization needs, drop us a message before ordering.
Do you ship across India?
Yes, we ship pan-India. Delivery timelines may vary based on your location and whether your product requires customization.
How long does delivery take?
At PunkTrunk, we ship across India and process all orders within 1–2 business days (excluding weekends and holidays). Delivery usually takes 3–5 business days after dispatch, though delays may occur due to courier issues or remote locations. Shipping fees (if any) are shown at checkout, and free shipping may apply during promotions. Once shipped, you’ll receive a tracking link via email or WhatsApp. Please ensure your address is correct—re-delivery due to incorrect info may be charged. For damaged deliveries, contact us within 24 hours with a full unboxing video starting from the sealed package.
What is your return or refund policy?
At PunkTrunk, returns are only accepted if the wrong product is sent or if there's significant damage (over 10%)—and must be reported within 24 hours of delivery with a full, unedited unboxing video starting from the sealed package. Customized items, sale items, and minor wear (under 10%) are non-returnable. Approved refunds are processed within 10 business days, and we do not offer exchanges.